Excellence in Customer Service

Aug 23, 2018

Objectives

This customer service training is specifically designed to develop the participants’ skills and aptitude to offer exceptional service to internal and external customers. Participants will learn how to be empathetic and dynamic enough to provide effective solutions to customer facing problems when they arise. By the end of the course, participants will have developed requisite skills needed for engaging with customers and handling their enquiries effectively, and be able to add value to customer relationships, exceed expectations and improve the overall customer experience.

For Who:

  • Sales and Marketing Staff/Supervisors
  • Team Managers
  • Customer Service and Support Staffs.

Schedule

Lagos Stream 1:Aug 23, 2018

Lagos Stream 2:Aug 23, 2018

Duration

2 Days

Fee

60,000

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